Get Your Career Started with STEP | Custom Truck One Source

CUSTOM BUILD YOUR FUTURE

Custom Truck One Source has developed the Service Technician Education Program (STEP) to provide our technicians with a clear path for career advancement, ranging from Apprentice to Master Technician. Through a combination of assessments, certifications, practical experience, and ongoing education, technicians can systematically enhance their skills and expertise, reflecting our commitment to their professional growth and development.

ADVANCE YOUR CAREER AT CUSTOM TRUCK ONE SOURCE

At Custom Truck One Source, we’re dedicated to empowering our service technicians with the tools and resources they need to thrive in their careers. That’s why we’ve developed the Service Technician Education Program (STEP), offering a structured path for technicians to advance through five levels of accreditation, from Apprentice to Master Technician.

Progression within STEP is determined by a combination of factors, including initial assessment scores, earned certifications and continuing education through CTU, practical experience, demonstrated leadership, and managerial evaluations. Each aspect contributes points towards tier advancement, allowing technicians to systematically elevate their status and expertise in the field as they accumulate experience and achievements. This comprehensive program not only defines performance expectations but also provides a clear roadmap for skill development and career progression.

EMPLOYEE SPOTLIGHT: MY JOURNEY FROM TIER 4 TO SERVICE MANAGER

“

I believe the STEP program is a big step forward in order to create a clearer path for technicians for future career development and to be the best technician they can. ”

—KAITLYNN MANUKAINIU

Field Service Manager

jumpstart your career here

TIER 1

Apprentice Technician

Apprentice Technicians start with 0-14 credit points and up to three years of experience. This entry-level role is perfect for recent technical school graduates or those showing great skill and problem-solving abilities on the CTOS manufacturing floor, setting the foundation for their technical career.

TIER 2

TIER 3

Advanced Technician

Advanced Technicians, with 24-49 credit points and at least five years of experience, take on essential tasks involving the assessment, diagnosis, and repair of equipment across rental, sales, and customer-owned assets, ensuring high-level functionality and reliability.

TIER 4

TIER 5

Master Technician

Master Technicians stand at the pinnacle with 100+ credit points and over seven years of experience, embodying leadership within the team. As mentors and leading service providers, they handle complex assessments, diagnoses, and repairs across a diverse equipment spectrum, showcasing unparalleled expertise and guiding the next generation of technicians.

Intermediate Technician

Intermediate Technicians, with 15-24 credit points and over three years of experience, undertake critical roles in assessing, diagnosing, and repairing equipment. Their responsibilities span across rental, sales, and customer-owned machinery, ensuring each piece operates at its best.

Specialist Technician

Specialist Technicians, achieving 50-99 credit points and boasting over five years of experience while serving in leadership roles, guide and mentor their peers. Their responsibilities extend to assessing, diagnosing, and repairing equipment, setting standards of excellence and expertise within the team.